Customer Service

Customer Service Representatives are available to assist customers by phone or in person with requests to establish, transfer or disconnect service, answer billing questions, accept payments by debit/credit card, and provide additional information regarding utility accounts and service. Customers may also access their account information by phone using the Automated Account Information Line or online by clicking here.

Spartanburg Water recently achieved its highest customer satisfaction level since the inception of the research study in 2001 with 91 percent of all customers indicating they are very satisfied with the services that we’re here to provide you. When compared to other area utilities, Spartanburg Water excels.

It is our goal to continue to reach new heights of customer service satisfaction by adhering to these simple objectives:

  • Learning what is important to customers when determining their satisfaction with water and sewer services
  • Determining satisfaction levels among customers and comparing with other utilities
  • Uncovering any potential service problems
  • Identifying ways Spartanburg Water can better meet a customer's needs

Customer Service representatives will work with anyone experiencing a valid hardship in paying a bill so that water and sewer service is not disrupted.

Contact Information

Customer Service Main Number: (864) 582-6375

Landrum Toll-Free Number: (877) 797-7773


Automated Account Information Line: (844) 223-3041

Emergency Service Only: (864) 585-8296

Mailing Address: P.O. Box 251, Spartanburg, SC 29304

Physical Address: 200 Commerce Street, Spartanburg, SC 29306

Fax Number: (864) 580-2082

TDD-Telecommunication Device: (864) 596-4907