Welcome to Spartanburg Water’s Customer Service Department. We’re here to help you start or transfer services, as well as provide you with easy and efficient ways to pay your bill. Customer Service Representatives are available to assist customers by phone or in person with requests to establish or disconnect service, answer billing questions, accept payments by debit/credit card, and provide additional information regarding utility accounts and service. Customers may also access their account information by phone using the automated account information line or online by clicking here.
Spartanburg Water recently achieved its highest customer satisfaction level since the inception of the research study in 2001 with 91 percent of all customers indicating they are very satisfied with the services that we’re here to provide you. When compared to other area utilities, Spartanburg Water excels.
It is our goal to continue to reach new heights of customer service satisfaction by adhering to these simple objectives:
- Learning what is important to customers when determining their satisfaction with water and sewer services
- Determining satisfaction levels among customers and comparing with other utilities
- Uncovering any potential service problems
- Identifying ways Spartanburg Water can better meet a customer's needs
Customer Service representatives will work with anyone experiencing a valid hardship in paying a bill so that water and sewer service is not disrupted.
Customer Service Main Number: (864) 582-6375
Landrum Toll-Free Number: (877) 797-7773
Automated Account Information Line: (844) 223-3041
Emergency Service Only: (864) 585-8296
Mailing Address: P.O. Box 251, Spartanburg, SC 29304
Physical Address: 200 Commerce Street, Spartanburg, SC 29306
Fax Number: (864) 580-2082
TDD-Telecommunication Device: (864) 596-4907