Rates, Fees and Billing

For questions regarding our rate and fee structure, and our billing cycle, please review the following information or contact our Customer Service Department by calling (864) 582-6375 or visiting our main office at 200 Commerce Street in downtown Spartanburg.

BILLING AND COLLECTION PROCEDURES

All Water accounts are billed monthly (approximately 30 days)

DUE DATE FOR CURRENT CHARGE

Current charges are payable within 25 days of the bill date. (Due dates may fall on weekends or holidays). For unpaid account balances as of the next bill date, a late charge of $1.50 plus 1.5% of the water balance will apply.

PAST DUE BALANCE

Unpaid charges as of the next bill date will be shown on the bill as a Past Due balance. The customer will be notified by message on the bill as to the last day to pay the Past Due balance to avoid service disconnection for nonpayment status. The last date to pay the Past Due balance will be scheduled 12 days after the next bill date. There will not be a separately mailed Past Due Notice. Spartanburg Water will attempt a final notification by phone, text, and email for customers that provide us with their current contact information.

SERVICE DISCONNECTION FOR NONPAYMENT STATUS

The last date to pay the Past Due balance will be shown on the bill. After this date, a nonpayment service charge of $35 will be added to the account and service is subject to disconnection.

CUSTOMER NOTIFICATIONS

For customers that provide Spartanburg Water with up-to-date information for phone, text and email messages, Spartanburg Water will attempt a final notification at least two days prior to the Past Due balance due date.

Customer Service Fees

New Account Fee -  $30
Returned Check Charge - $25

Non-Payment Service Fees

Nonpayment fee - $35
Lock meter charge - $20
Meter block/removal fee - $45
Tampering fee - $145*
*plus cost of damaged equipment
After hours turn on fee - $30

Spartanburg Water Customer Service Representatives will work with anyone experiencing a valid hardship in paying a bill so that water service is not interrupted. There are also multiple local agencies that provide assistance to individuals and families who qualify. If you are in need of financial assistance with your water or sewer bill, call our Customer Service Office at 864-582-6375 for more information.

Water Rates

Your water bill is based on both the volume charge and the base charge. Water rates increased on August 1, 2018, in Fiscal Year 2019. The rates are listed below.

Spartanburg Water System Rates

 

Water Base Charge Schedule

 

Inside City

Outside City

Meter Size

Monthly

Monthly

5/8"

$7.50

$11.25

1"

17.11

25.67

1-1/2"

33.13

49.71

2"

52.36

78.55

3"

97.23

145.86

4"

161.33

242.01

6"

321.58

482.38 

8"

526.70

790.06

10"

789.51

1,184.28

Volume Charge per 100 gallons

 

Inside City

Outside City

$0.384

$0.672

 

Sewer Base Charges

Your sewer bill is based on your volume charge and your base charge. The volume charge is based upon water consumption or recorded by water service agencies. Your base charge will increase to cover costs associated with meter reading and maintenance, billing and customer service, and a portion of capital costs, including the rehabilitation of aging wastewater infrastructure. Your base charge will be determined by the size of your meter. New sewer base charges were effective on August 1, 2016 and are listed below.

Spartanburg Sanitary Sewer District Base Charges

Sewer Base Charge Schedule

Meter Size

Monthly

Bi-Monthly

5/8"

$5.70

$11.40

1"

11.94

23.87

1-1/2"

22.33

44.65

2"

34.80

69.60

3"

63.90

127.80

4"

105.47

210.94

6"

209.40

418.80

8"

334.11

668.22

10"

479.61

959.22

Sewer Rates Volume Charge - per 100 gallons
District Charge Subdistrict Charge
$.675 $.483

Contact Customer Service at (864) 582-6375 for rates on unmetered well water systems.