*Beginning August 24, 2023 all customer payments made using a credit or debit card, PayPal, PayPal Credit or Amazon Pay will include a $3 convenience fee for each transaction, paid to our third-party payment processing service, Paymentus.
For questions regarding our rate and fee structure, or our billing cycle, please review the following information or contact Customer Experience at (864) 582-6375.
BILLING AND COLLECTION PROCEDURES
All water accounts are billed monthly (approximately 30 days).
DUE DATE FOR CURRENT CHARGE
Current charges are payable within 25 days of the bill date. (Due dates may fall on weekends or holidays). For unpaid account balances as of the next bill date, a late charge of $1.50 plus 1.5% of the water balance will apply.
PAST DUE BALANCE
Unpaid charges as of the next bill date will be shown on the bill as a past due balance. Customers are notified of the last day to pay the past due balance to avoid service disconnection for nonpayment status, 12 days after the next bill date. There will not be a separately mailed Past Due Notice. Spartanburg Water will attempt a final notification by phone, text, and email for customers that provide us with their current contact information.
SERVICE DISCONNECTION FOR NON-PAYMENT STATUS
The last date to pay the Past Due balance will be shown on the bill. After this date, a non-payment service charge of $35 will be added to the account and service is subject to disconnection.
For customers that provide Spartanburg Water with up-to-date information for phone, text and email messages, Spartanburg Water will attempt a final notification at least two days prior to the Past Due balance due date.