Addressing Taste-and-Odor Customer Concerns

We are aware of current Taste-and-Odor concerns, due to a high-level of naturally occurring algae in our reservoirs. We are working to address, but customers should remain confident that their water is safe to drink.

For more information, please read our "Frequently Asked Questions."

Drought Information

Voluntary Water Use Restrictions In Place

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Customer Experience

Call Us: 864-582-6375

For Your Home

Services and resources for our residential water and sewer customers.

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For Your Business

Services and resources for our commercial water and sewer customers.

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Fresh Ice from Spartanburg Water

Our twelve Twice the Ice Houses make ice with superior quality, convenience and value.

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Our Lakes

Learn more about the Spartanburg Water Choose Tap program.

Spartanburg Water supports the Deterra drug disposal system to help our community properly dispose of their unused and expired medications.

Spartanburg Water offers support through our Customer Assistance Program to any customers experiencing a valid hardship in paying their water or sewer bills.

Spartanburg Water News

The latest news and updates from Spartanburg Water.

Spartanburg Water Taste & Odor FAQs

Right now, we’re seeing higher levels of a naturally occurring compound called MIB (Methylisoborneol) in our reservoirs. MIB comes from certain types of algae that grow in lakes and rivers—especially during stretches of hot weather and low rainfall. It can create an earthy or musty smell or taste, even though the water is still safe to drink.

A Letter from Spartanburg Water's Chief Executive Officer

Spartanburg Water's Chief Executive Officer, Dr. Guy F. Boyle, shares information regarding our ability to fulfill our organization's mission of service.

Spartanburg Water Customers Asked to Follow Voluntary Water Restrictions

Severe drought conditions have prompted leaders to issue recommendations for conservation.