Taste and odor issue
Update – January 5:
Our drinking water professionals are continuing to address the unpleasant taste and odor issue caused by historically high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs. We are using our Advanced Oxidation System and fine-tuning traditional treatment methods to address the problem.
Our staff are drawing water samples directly from our water sources and sending that data to consultants to find the potential cause for the rise in MIB levels.
While we continue to investigate the cause of these elevated levels, we want to clearly reassure our customers: your drinking water remains safe and meets all regulatory standards and we are seeing improvement as treated water continues to move through the distribution system.
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For additional help, contact Customer Experience at (864) 582-6375.
Customer Experience Representatives will work with anyone experiencing a valid hardship in paying a bill to make sure that water and sewer service is not disrupted.
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Or call our Customer Experience Team at (864) 582-6375 or (877) 797-7773 (Landrum Customers Only)
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