Four Mile Branch Creek
We understand that customers are concerned about the diesel spill that occurred at Four Mile Branch Creek earlier this week. We want all customers to know that the location and creek impacted in no way threaten the drinking water resources managed by Spartanburg Water. The spill occurred miles below our reservoirs and treatment plant. Our community should remain confident in the safety and integrity of their drinking water. Thank you as always for your continued support and concern.
Customer Assistance Program
How We Can Assist
Spartanburg Water is proud to offer the support of our Customer Assistance Program to any customers experiencing a valid hardship in paying their water or sewer bills.
Our program offers options for those who need help with their outstanding balances – including payment arrangements and referrals to local charitable organizations.
For more information, please call our Customer Experience team at (864) 582-6375.
Good Neighbor Program
As part of our customer assistance efforts, our Good Neighbor Program, implemented in 1992, is a charitable contribution program designed to assist needy individuals in paying their water and sewer bills, and administered by the Spartanburg Salvation Army.
For more information on how you can help your neighbors in need of assistance, please call our Customer Experience team at (864) 582-6375.
How to Contribute:
- Customers can choose to make a one-time donation, or have a set donation amount each month added to their bill by calling our Customer Experience team.
- Customers can also select to have their bill rounded up each month through our “Operation Round Up” initiative.
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