Routine Maintenance and Emergencies
There are a variety of issues customers may experience as a result of routine scheduled maintenance or unplanned emergencies. Be prepared for notices that we share in preparation for scheduled maintenance or as a result of unexpected breaks to lines.
Make sure you prepare your water pipes for freezing temperatures by insulating them with dry materials, covering and wrapping outside faucets against the elements, and eliminating drafts from cracks, windows or doors near your pipes. Other steps you can take are leaving cabinet doors open under sinks that are on an exterior wall and leaving a faucet dripping overnight. To see our "Protect Your Pipes" videos, click here.
Boil Water Advisories
In the event of a water main break, customers may experience a brief interruption of service or a reduction in normal water pressure. Once repaired, the affected area will be thoroughly flushed and tested to assure that no contamination has occurred. As a precautionary measure until test results can be reviewed, customers may be advised to boil water intended for drinking or cooking for at least one full minute prior to use. In addition, any ice made from water that has not been boiled should not be used for drinking purposes.
Hydrant Flow Testing
Spartanburg Water recognizes its obligation to its customers to provide quality water service. Our maintenance staff will periodically flush water from the distribution lines through the system’s fire hydrants.
Customers in areas that are undergoing this routine maintenance may see a temporary decrease in water pressure or a temporary discoloration of water. During this time, discolored water and/or trapped air in your water lines may be experienced. Spartanburg Water will thoroughly flush water through the area affected by the system improvements; however, these efforts may not clear all parts of your internal plumbing system. The following steps should help to clear discoloration:
- Open all fixtures and faucets slightly to allow entrapped air in the water to slowly escape. Air may cause “hammering” within your plumbing and cause damage if allowed to escape rapidly.
- After the water is flowing smoothly and air has escaped, allow the water to run for approximately three to five minutes to flush any discolored water from your plumbing system.
- Washing machines and dishwashers may need to be run through a rinse cycle before use.
- If poor flow is observed at faucet(s), unscrew the strainer screen from the faucet and clean if necessary.
Customer Service Representatives can provide information on the cause of the outage, areas affected, and estimated time that service will be restored.
Report leaks at your home or business. Customer Service Representatives can dispatch a team member to turn off the water for repairs and to restore service when repairs are complete.
Report unexpected increases in your usage. Field Services will verify the meter reading and check leak detection equipment on the meter. If requested, an in-home inspection can help identify the source of a leak (available for single-family residential properties only).
Report issues or concerns about high or low water pressure. Field Services can perform a pressure test at the meter to determine the amount of pressure being delivered from the main line.
Customer Service Representatives are available at (864) 582-6375, Monday through Friday, 8 a.m.-5:30 p.m. and after hours for emergencies.