Establishing Service

We look forward to helping you:

• Establish service at a location already connected to our system
• Transfer service from a previous address
• Finalize an existing account
• Purchase a water or sewer tap for a residential or commercial property
• Get information about water and sewer availability, irrigation meters and tap fees

Our dedicated team of experienced Customer Service Representatives is available to assist you by phone, at (864) 582-6375, or by visiting our office at 200 Commerce Street in downtown Spartanburg.

Irrigation Meters: Installation and Maintenance

An irrigation meter is a separate tap and meter connection that is installed to supply water for outdoor purposes, including lawn irrigation, swimming pools, gardening or greenhouses, and they may provide a cost benefit for customers connected to the public sewer system who use water for outdoor purposes. Because the water measured by the irrigation meter does not flow into the sewer system for treatment as wastewater, there are no sewer charges, requiring the customer to pay for only the water and the base charge for services. Irrigation meters may be subject to additional regulatory requirements for backflow prevention and annual testing. The costs for testing vary and are the sole responsibility of the customer.

The customer is responsible for installing and maintaining the line that connects the irrigation system or other plumbing system to the meter, but Spartanburg Water maintains responsibility for the installation and maintenance of the tap, meter and line from the water main to the meter site.

Supporting an Existing Residence or Business

To establish an account for a residence or business that is already connected to our system, please call Customer Service at (864) 582-6375. Our team is available to assist you from 8 a.m. to 5:30 p.m. Monday through Friday.

Please be prepared to provide the following information:

• Name, Date of Birth, and Social Security Number
• Tax ID number, if applicable
• Address of the property to receive service
• Mailing address
• Email address (optional)
• Daytime, Evening, and Mobile phone numbers
• Date service is expected to begin

A utility deposit may also be required to establish service.

New Taps and New Connections

To establish service for residential or commercial construction that you plan to connect to our water or sewer system, please contact our New Connections Department for information regarding water and sewer availability, technical requirements and applicable fees. The cost for these services is based on the size of the meter and the location of the main line. All applicable fees for tap, capacity, and inspection are due at the time of application. Installation time requires approximately 10 to 15 business days from the date of application and payment of fees. For more information, call (864) 583-7361 and ask to speak to our New Connections professionals, or visit our Main Office at 200 Commerce Street in downtown Spartanburg to speak directly with a New Connections professional.

Our New Connections Team is available Monday through Friday from 8 a.m. to 5 p.m. in our Customer Service Department. For more information, call (864) 583-7361, or visit our main office at 200 Commerce Street in downtown Spartanburg.