Damage Claim Form

Spartanburg Water is dedicated to quickly and fairly resolving claims pursuant to the SC Tort Claims Act.

To file a claim, please complete the Damage Claim Form below. Please submit copies of any documentation that supports your claim to Claims@spartanburgwater.org, such as photographs, invoices, receipts, estimates, reports, etc.

Claims may also be submitted in person through the Customer Experience department located at 200 Commerce Street Spartanburg, SC 29306. Please note claims submitted in person do not correlate to faster processing times.

Any matters relating to sewer back-up or water damage should be immediately reported to Customer Experience at 864-582-6375.

Once the claim is submitted, please allow up to two business days for a member of the Claims department to reach out. In the meantime, it is the responsibility of the property owner, or authorized party to take reasonable actions to safeguard themselves, property and personal belongings from any further injury or damage.

Failure to provide adequate information may result in your claim being returned and/or denied.

PLEASE NOTE THAT SUBMITTING A CLAIM AND ALL REQUESTED INFORMATION DOES NOT GUARANTEE THAT YOUR CLAIM IS PAYABLE.

For more information please contact Spartanburg Water Claims at (864) 598-7228.

Name is required
Phone Number is required
Damage Location is required
Date of Damage is required
Damage Description is required
Time of Damage is required
Estimated Damage Amount is required
Witness Name, Email and Phone Number is required
Emergency Services Contacted is required

Error Message