damage-claim-form

Taste and odor issue

Update – January 2:
Spartanburg Water continues to receive questions and concerns regarding recent changes in the taste and odor of your drinking water. We understand how noticeable and unpleasant this can be, and we want you to know that our team is taking this issue very seriously.
Our operators and water quality professionals are working to correct the issue before the treatment process - with our Advanced Oxidation System - and by fine-tuning traditional treatment methods to address high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs. At this time, MIB levels in the reservoirs are higher than we have seen in recent years.
While we continue to investigate the cause of these elevated levels, we want to clearly reassure our customers: your drinking water remains safe and meets all regulatory standards.
Because treated water must move through hundreds of miles of pipes before reaching customers, we cannot provide a firm timeline for when the musty taste and odor will fully dissipate. However, we anticipate improvement as water continues to move through the distribution system.
Spartanburg Water is committed to providing safe, reliable, and high-quality drinking water. We appreciate your patience and understanding, and we thank you for trusting our team as we work diligently to address this issue.

Click here to go to a taste and odor FAQ.

Damage Claim Form

To file an insurance claim, please complete the Damage Claim Form below. Please upload copies of any documentation that supports your claim for review.

Claims may also be submitted in person through the Customer Experience department located at 200 Commerce Street Spartanburg, SC 29306, or submitted by calling Claims at 864-598-7228. Please note claims submitted in person do not correlate to faster processing times.

Any matters relating to sewer back-up or water damage should be immediately reported to Customer Experience at 864-582-6375.

Once the claim is submitted, please allow up to two business days for a member of the Claims department to reach out.

For more information, please contact Spartanburg Water Claims at (864) 598-7228.

First Name First Name is required

Last Name Last Name is required

Phone Number Phone Number is required

Email Please enter a valid email address

Damage Location Damage Location is required

Date of Damage Date of Damage is required

Damage Description Damage Description is required

Time of Damage Time of Damage is required

Estimated Damage Amount Estimated Damage Amount is required

Witness Name, Email and Phone Number Witness Name, Email and Phone Number is required

Vehicle Make, Model and Year (for vehicle damage only)

Emergency Services Contacted Emergency Services Contacted is required

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Taste and odor issue

Damage Claim Form

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