Four Mile Branch Creek
We understand that customers are concerned about the diesel spill that occurred at Four Mile Branch Creek earlier this week. We want all customers to know that the location and creek impacted in no way threaten the drinking water resources managed by Spartanburg Water. The spill occurred miles below our reservoirs and treatment plant. Our community should remain confident in the safety and integrity of their drinking water. Thank you as always for your continued support and concern.
Service Line Warranties of America Coverage Now Available for Customers
Optional Home Service Line Protection Now Available
Spartanburg Water has partnered with Service Line Warranties of America (SLWA), an independent company that offers optional protection plans for the water and sewer service lines that connect your home to our systems and the interior plumbing and drains in your home. This program is designed to help homeowners prepare for the cost and inconvenience of a home repair emergency.
Understanding Your Responsibility
Many residents are not aware that they are responsible for the maintenance and repair of the service lines on their property that connect their homes to our systems. These repairs are not covered by Spartanburg Water, and most basic homeowners’ insurance policies do not cover repairs needed because of normal wear-and-tear.
An Optional Solution
To assist homeowners, we have partnered with SLWA to make available voluntary service plans. Key features of the program include:
- No Cost to Spartanburg Water: The program is offered at no cost to Spartanburg Water and no public funds are used to administer it. Voluntary Enrollment: Participation is completely optional. We are making these plans available as a potential solution for customers. Declining to enroll in the program will not affect your utility service.
- Convenient Service: Participating homeowners have access to a 24-hour repair hotline to schedule a covered repair. SLWA will dispatch a local, reliable contractor to handle your covered repair.
- No Deductibles: The plans from SLWA have no deductible or service fees on covered repairs and repairs are guaranteed for one year.
We encourage you to review both your homeowner’s insurance and the service plan details to determine if a plan from SLWA is a good choice for your household. You may also want to check with your homeowners’ insurance provider to see if similar coverage is available.
For more information about the program, please contact SLWA directly at (866) 922-9006 or visit slwofa.com.
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