Update for Our Customers
Earlier today, Spartanburg Water had a waterline break on Hwy. 221 that caused customers to experience a drop in water pressure, with a few customers experiencing service loss.
Repairs are currently under way. Some customers may see brown or cloudy water, due to the re-direction of water service through waterlines. While the water may appear discolored, there are no concerns with the water’s quality or safety.
Crews are currently working to return Hwy. 221 traffic to normal flow, and also working on flushing fire hydrants to assist with removing sedimentation concerns.
Connections for Existing Residences or Businesses
To establish an account for a residence or business that is already connected to our system, please call Customer Experience at (864) 582-6375. Our team is available to assist you from 8 a.m.-5 p.m. Monday through Friday.
- Please be prepared to provide the following information:
- Name, date of birth and Social Security Number
- Tax ID number, if applicable
- Address of the property to receive service
- Mailing address
- Email address (optional)
- Daytime, evening, and mobile phone numbers
- Date service is expected to begin
A utility deposit and new account fee may also be required to establish service.
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