Taste and odor issue
Update – January 5:
Our drinking water professionals are continuing to address the unpleasant taste and odor issue caused by historically high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs. We are using our Advanced Oxidation System and fine-tuning traditional treatment methods to address the problem.
Our staff are drawing water samples directly from our water sources and sending that data to consultants to find the potential cause for the rise in MIB levels.
While we continue to investigate the cause of these elevated levels, we want to clearly reassure our customers: your drinking water remains safe and meets all regulatory standards and we are seeing improvement as treated water continues to move through the distribution system.
Connections for Existing Residences or Businesses
To establish an account for a residence or business that is already connected to our system, please call Customer Experience at (864) 582-6375. Our team is available to assist you from 8 a.m.-5 p.m. Monday through Friday.
- Please be prepared to provide the following information:
- Name, date of birth and Social Security Number
- Tax ID number, if applicable
- Address of the property to receive service
- Mailing address
- Email address (optional)
- Daytime, evening, and mobile phone numbers
- Date service is expected to begin
A utility deposit and new account fee may also be required to establish service.
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