Taste and odor issue
Update – January 2:
Spartanburg Water continues to receive questions and concerns regarding recent changes in the taste and odor of your drinking water. We understand how noticeable and unpleasant this can be, and we want you to know that our team is taking this issue very seriously.
Our operators and water quality professionals are working to correct the issue before the treatment process - with our Advanced Oxidation System - and by fine-tuning traditional treatment methods to address high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs. At this time, MIB levels in the reservoirs are higher than we have seen in recent years.
While we continue to investigate the cause of these elevated levels, we want to clearly reassure our customers: your drinking water remains safe and meets all regulatory standards.
Because treated water must move through hundreds of miles of pipes before reaching customers, we cannot provide a firm timeline for when the musty taste and odor will fully dissipate. However, we anticipate improvement as water continues to move through the distribution system.
Spartanburg Water is committed to providing safe, reliable, and high-quality drinking water. We appreciate your patience and understanding, and we thank you for trusting our team as we work diligently to address this issue.
Automatic Bank Draft
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To sign-up at no cost for an automatic draft from your checking account:
1. Fill out the Automatic Draft Set-Up Form and attach a voided check.
You can pick one up by visiting one of our two, drive-thru lanes at our main Administration Building (200 Commerce St.) or download and print the form from our website.
2. Bring your completed form with voided check and drop-off at one of our two drive-thru lanes, or send it via mail:
Spartanburg Water
P. O. Box 251
Spartanburg, SC 29304
3. For questions, contact Customer Experience at (864) 582-6375.
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