Taste and odor issue

Update – January 9:
Our drinking water professionals are continuing to address the unpleasant taste and odor issue caused by historically high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs. We are using our Advanced Oxidation System and fine-tuning traditional treatment methods to address the problem.
Our staff are drawing water samples directly from our water sources and sending that data to consultants to find the potential cause for the rise in MIB levels.
While we continue to investigate the cause of these elevated levels, we want to clearly reassure our customers: your drinking water remains safe and meets all regulatory standards and we are seeing improvement as treated water continues to move through the distribution system.

Click here to go to a taste and odor FAQ.

Operation Round Up

The Good Neighbor Program is a charitable contribution program designed to assist needy individuals in paying their water and sewer bills. The program was implemented by Spartanburg Water in 1992 and the Salvation Army screens applicants and administers the distribution of funds. Customers can choose to make a one-time donation, a set amount each month or to round up their bill each month in our Operation Round Up program. For more information, please call our Customer Service line at (864) 582-6375 or (877) 797-7773 (Landrum customers).

Customer Name Customer Name is required

Customer Number Customer Number is required

Account Number Account Number is required

Do you want to be enrolled in Operation Round Up by rounding your bill up to the nearest dollar? Do you want to be enrolled in Operation Round Up by rounding your bill up to the nearest dollar? is required

Taste and odor issue

Operation Round Up

Error Message