Taste and odor issue
Update – January 2:
Spartanburg Water continues to receive questions and concerns regarding recent changes in the taste and odor of your drinking water. We understand how noticeable and unpleasant this can be, and we want you to know that our team is taking this issue very seriously.
Our operators and water quality professionals are working to correct the issue before the treatment process - with our Advanced Oxidation System - and by fine-tuning traditional treatment methods to address high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs. At this time, MIB levels in the reservoirs are higher than we have seen in recent years.
While we continue to investigate the cause of these elevated levels, we want to clearly reassure our customers: your drinking water remains safe and meets all regulatory standards.
Because treated water must move through hundreds of miles of pipes before reaching customers, we cannot provide a firm timeline for when the musty taste and odor will fully dissipate. However, we anticipate improvement as water continues to move through the distribution system.
Spartanburg Water is committed to providing safe, reliable, and high-quality drinking water. We appreciate your patience and understanding, and we thank you for trusting our team as we work diligently to address this issue.
Irrigation Meters: Installation and Maintenance
An irrigation meter is a separate tap and meter connection that is installed to supply water for outdoor purposes, including lawn irrigation, swimming pools, gardening or greenhouses, and they may provide a cost benefit for customers connected to the public sewer system who use water for outdoor purposes.
What to Consider:
Because the water measured by the irrigation meter does not flow into the sewer system for treatment as wastewater, there are no sewer charges, requiring the customer to pay for only the water and the base charge for services. Irrigation meters may be subject to additional regulatory requirements for backflow prevention and annual testing. The costs for testing vary and are the sole responsibility of the customer.
Responsibilities and Maintenance:
The customer is responsible for installing and maintaining the line that connects the irrigation system or other plumbing system to the meter, but Spartanburg Water maintains responsibility for the installation and maintenance of the tap, meter and line from the water main to the meter site.
- For questions and additional information, please call Customer Experience at (864) 582-6375.
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