Taste and odor issue
Update – January 2:
Spartanburg Water continues to receive questions and concerns regarding recent changes in the taste and odor of your drinking water. We understand how noticeable and unpleasant this can be, and we want you to know that our team is taking this issue very seriously.
Our operators and water quality professionals are working to correct the issue before the treatment process - with our Advanced Oxidation System - and by fine-tuning traditional treatment methods to address high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs. At this time, MIB levels in the reservoirs are higher than we have seen in recent years.
While we continue to investigate the cause of these elevated levels, we want to clearly reassure our customers: your drinking water remains safe and meets all regulatory standards.
Because treated water must move through hundreds of miles of pipes before reaching customers, we cannot provide a firm timeline for when the musty taste and odor will fully dissipate. However, we anticipate improvement as water continues to move through the distribution system.
Spartanburg Water is committed to providing safe, reliable, and high-quality drinking water. We appreciate your patience and understanding, and we thank you for trusting our team as we work diligently to address this issue.
Choose Tap Bottles and ToGo Coolers
If you are planning to host a smaller event, insulated 5-gallon Choose Tap ToGo Coolers may be the solution to ensuring that refreshing local tap water is served to your guests!
Requests for Choose Tap ToGo Coolers must be made by a current Spartanburg Water customer at least 30 days prior to the event and will be granted based on availability. Each cooler equals 80 6-ounce servings of Choose Tap. Groups can request up to four coolers for an event. Ice is available from one of our 12 Twice the Ice houses located across Spartanburg County. We supply tokens for free bags of ice for the coolers. Water is available for $1 for 5 gallons at all but our Boiling Springs Twice the Ice houses.
Coolers must be picked up and returned to Spartanburg Water. We are not able to provide coolers filled with water and ice. Our team cleans and sanitizes all coolers before use. Please rinse coolers that are used outdoors to remove dirt and mud.
We also offer plastic, refillable Choose Tap water bottles that can be requested based on availability for community organizations and local events, with a maximum of 50 bottles per event. Requests for coolers and bottles must be made one month in advance of your event to be considered. Subject to availability and group size. Please complete the entire form for consideration.
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