SPECIFIC DUTIES AND RESPONSIBILITIES

1. Coordinates daily work activities including emergency work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with department staff, assists with complex/problem situations, and provides technical expertise to assigned staff and department leadership.

2. Monitors performance of assigned staff, processing employee concerns and problems, directing work, maintaining personnel event logs, coaching and counseling, conducting employee performance appraisals and initiating and implementing disciplinary actions when needed in collaboration with the Facilities Maintenance Manager.

3. Manages the CMMS database for the Department and utilizes the database to generate reports of maintenance activities and expenditures. Ensures that CMMS database is up to date and accurately/appropriately populated with necessary data. Manages and updates the Asset Management Program for the Waste Water Treatment Department and provides reports to Department leadership for scheduling/budgeting of asset rehabilitation, repair or replacement.

4. Assist Facilities Maintenance Manager in development and oversight of budget for assigned areas ensuring adherence to budgetary requirements and procurement guidelines. Continuously reviews expenditures and implements procurement, process and spending strategies for immediate and long term optimization.

5. Ensures compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations. Establishes new or revised procedures as necessary to ensure that all

operational goals are being met. Provides training in areas of expertise to all department staff as needed.

6. Assist the Department Manager in establishing departmental goals. Develops sectional goals and appropriate measures/indicators necessary to support the success of the Spartanburg Water Strategic Plan. Assists in the communication of goals to staff and the assessment of the department in achieving established goals.

7. Continuously assists the Department Manager in assessing department needs for staffing, development, training, process optimization, compliance enhancement, equipment replacement, capital expenditures and revenue generation. Assists in development of cost analysis, return on investment, and other support information for the formulation, approval and implementation of proposals to meet department goals and objectives.

8. As assigned, serves as project manager for various departmental projects.

9. Performs internal and external customer service duties as needed; handles customer complaints and inquiries; receives, responds to and resolve customer complaints and situations in the field. Actively solicits customer feedback to insure desired level of maintenance support is realized.

10. Investigates and analyzes results of maintenance activities and projects. Continuously seeks to improve the efficiency, safety and quality of work performed. Implements procedures and conducts training to insure continuous improvement.

11. Develops and conducts routine internal audits of responsible programs, processes and facilities. Identifies and corrects deficiencies in compliance, performance, safety and security. Serves as the point of contact and responsibility for external audits in areas of responsibility.

12. Oversees safety and security program for assigned areas of responsibility following all established procedures and guidelines. Makes recommendations for improvements of programs and establishes procedures as necessary. Provides adequate training for all department staff to ensure safe and secure work environment.

13. Receives and/or generates a variety of documents, forms, reports, correspondence, distribution map sheets, blueprints, permits, work orders, accident  reports, requisition forms, schedules, maintenance reports, vehicle inspection forms, safety observation forms, confined space forms, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

14. Maintains an awareness of new products, technologies, trends, and advances in the profession; reads professional manuals and publications to increase knowledge;