Rates, Fees and Billing

For questions regarding our rate and fee structure, and our billing cycle, please review the following information or contact our Customer Service Department by calling (864) 582-6375 or visiting our main office at 200 Commerce Street in downtown Spartanburg.

Billing Information

  • Billing Date: Residential accounts are billed bi-monthly (approximately every 60 days)
  • Due Date: Bills are due and payable within 25 days from date of billing
  • Late Payments: If the total amount due is not paid by the due date shown, a late payment charge of $1.50 plus 1.5 percent of the unpaid water balance will be added to the account balance
  • Second notice: A second notice is mailed five days after the due date of the bill.
  • Nonpayment Service Charge: Accounts not paid by the due date on the second notice are subject to a nonpayment service charge and disconnection of service

Customer Service Fees

The following customer service fees and charges were made effective on August 1, 2014.

New Account Fee -  $30
Returned Check Charge - $15

Non-Payment Service Charges

Nonpayment service charge - $42
Remove meter/Nonpayment service charge - $33

Spartanburg Water Customer Service Representatives will work with anyone experiencing a valid hardship in paying a bill so that water service is not interrupted. There also are multiple local agencies that provide assistance to individuals and families who qualify. If you are in need of financial assistance with your water or sewer bill, call our Customer Service Office at 864-582-6375 for more information.

Water Rates

Your water bill is based on both the volume charge and the base charge. Water rates increased on August 1, 2016, in Fiscal Year 2017. The rates are listed below.

Spartanburg Water System Rates

Water Base Charge Schedule

 

Inside City

Outside City

Meter Size

Monthly

Bi-Monthly

Monthly

Bi-Monthly

5/8"

$7.50

$15.00

$11.25

$22.50

1"

17.11

34.22

25.67

51.33

1-1/2"

33.13

66.27

49.71

99.41

2"

52.36

104.73

78.55

157.10

3"

97.23

194.47

145.86

291.71

4"

161.33

322.67

242.01

484.01

6"

321.58

643.17

482.38 

964.76

8"

526.70

1,053.41

790.06

1,580.12

10"

789.51

1,579.03

1,184.28

2,368.55

Volume Charge per 100 gallons

 

Inside City

Outside City

$0.372

$0.651

 

Sewer Base Charges

Your sewer bill is based on your volume charge and your base charge. The volume charge is based upon water consumption or recorded by water service agencies. Your base charge will increase to cover costs associated with meter reading and maintenance, billing and customer service, and a portion of capital costs, including the rehabilitation of aging wastewater infrastructure. Your base charge will be determined by the size of your meter. New sewer base charges will be effective on August 1, 2016 and are listed below.

Spartanburg Sanitary Sewer District Base Charges

Sewer Base Charge Schedule

Meter Size

Monthly

Bi-Monthly

5/8"

$5.70

$11.40

1"

11.94

23.87

1-1/2"

22.33

44.65

2"

34.80

69.60

3"

63.90

127.80

4"

105.47

210.94

6"

209.40

418.80

8"

334.11

668.22

10"

479.61

959.22

Sewer Volume Charge—per 100 gallons

Collection

Treatment and Transportation

Total

$.192

$.483

$.675

Contact Customer Service at (864) 582-6375 for rates on unmetered well water systems.

Water and Sewer FAQs

What does a rate increase mean to the average customer?

Beginning in August 2016, you will notice a change in your water and sewer rates. The new rates will help fund the replacement of old cast iron and galvanized pipes with new and strengthened materials that will improve the reliability of your water service, as well as the introduction of new technology that will help us combat environmental factors that can change the way that your water tastes or smells.

The impact of the rate increase on your bill will depend upon the services that you receive (water and/or sewer), your meter size, and how much water you use. Your “Volume Charge” represents how much water you use, and the “Base Charge” recovers costs associated with meter reading and maintenance, billing and customer service, and a portion of capital costs, including the Capital Reinvestment Program and debt service.

For more information concerning rates, call Customer Service at (864) 582-6375 or Landrum customers can call toll-free at (877) 797-7773.

What kinds of improvements are being made?

In 2015, a number of our customers detected a change in the taste and odor of their drinking water. The change was the result of Methyl-Isoborneol, or MIB, a natural byproduct of non-harmful blue green algae that was present at higher-than-normal levels in our drinking water reservoirs. We have developed a multi-tiered strategy to combat MIB, including the introduction of new and improved technology that can help us detect and treat the water before MIB reaches high levels.

We are also continuing in our efforts to rehabilitate and replace aging infrastructure. As part of this capital reinvestment, we are increasing the capacity of our sewer service by adding new sewer lines, and supporting economic development with a strategic focus on updating our sewer plants, as well.

Spartanburg Water is also continuing to replace and rehabilitate aging water lines with newer and stronger materials.This program maintains and replaces an older distribution system that is prone to line breaks that result in costly repairs. Our plan to replace and rehabilitate our infrastructure not only enhances fire protection and enhances our commitment to public health, quality and reliability, it also supports economic expansion in the community we serve.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This program maintains and replaces an older distribution system that is prone to line breaks that result in costly repairs. Our plan to replace and rehabilitate our infrastructure not only enhances fire protection and enhances our commitment to public health, quality and reliability, it also supports economic expansion in the community we serve.