Routine Maintenance and Emergencies

There are a variety of issues that customers may experience as a result of routine scheduled maintenance or unplanned emergencies. From hydrant flow testing, to mandatory use restrictions during droughts, Spartanburg Water wants to provide you with the information you need to be prepared and educated about notices that we share in preparation for scheduled maintenance or as a result of unexpected breaks to water lines.

Boil Water Advisories

In the event of a water main break, customers may experience a brief interruption of service or a reduction in normal water pressures. Once repaired, the affected area will be thoroughly flushed and tested to assure that no contamination has occurred. As a precautionary measure until test results can be reviewed, customers may be advised to boil water intended for drinking or cooking vigorously for at least one full minute prior to use. Also, any ice made from water that has not been boiled should not be used for drinking purposes.

Hydrant Flow Testing

Spartanburg Water recognizes its obligation to its customers to provide quality water service. Our maintenance staff will periodically flush water from the distribution lines through the system’s fire hydrants.

Customers in areas that are undergoing this routine maintenance may see a temporary decrease in water pressure or a temporary discoloration of water. During this time, discolored water and/or trapped air in your water lines may be experienced. Spartanburg Water will thoroughly flush water through the area affected by the system improvements; however, these efforts may not clear all parts of your internal plumbing system. The following steps should help to clear your plumbing:

  • Open all fixtures and faucets slightly to allow entrapped air in the water to slowly escape. Air may cause “hammering” within your plumbing and cause damage if allowed to escape rapidly.
  • After the water is flowing smoothly and air has escaped, allow the water to run for approximately three to five minutes to flush any discolored water from your plumbing system.
  • Washing machines and dishwashers may need to be exercised through a rinse cycle before use.
  • If poor flow is observed at faucet(s), unscrew the strainer screen from the faucet and clean if necessary.

Frozen Pipes

Frozen water pipes are a costly byproduct of frigid weather that can be avoided by taking a few simple precautions. Our Southern winters are predictably unpredictable, which makes it very difficult to remember to winterize our homes. Frozen pipes can be a serious problem, not to mention very costly for the customer to repair once the water stops flowing.

Spartanburg Water’s team recommends taking the following steps to prevent water pipes from freezing:

  • Make sure pipes are insulated with dry materials;
  • Disconnect and drain garden hoses;
  • Cover or wrap outside faucets;
  • Eliminate drafts from cracks, windows or doors near your pipes;
  • Cover or close foundation vents;
  • Check your meter box to ensure that it is easily accessible.
  • Install underpinning, or “trailer skirts,” on mobile homes.

These are simple preparations that can go a long way. But other precautions should be taken when below freezing temperatures are imminent. According to our experts, those include:

  • Ensuring a rapid drip of water from the faucet furthest from where it enters your home;
  • Leaving cabinet doors open under the sink so that room heat can reach pipes; and
  • Locating the shut-off valve so you can turn off your water if pipes should break as a result of freezing. (The shut-off valve may be located outside, either near the water meter or where the water supply enters your home: inside the garage or near the water heater.)

Spartanburg Water officials will be available to provide support in the event of a broken pipe, but customers are encouraged to prepare for the cold temperatures.

Spartanburg Water’s Customer Service Department can be reached by calling (864) 582-6375.