Spartanburg Water Main Lobby Reopening to the Public

Spartanburg Water Main Lobby Reopening to the Public

May 20th 2021

Thursday, May 20, 2021

Spartanburg Water is pleased to announce our Customer Service Representatives will once again be available to provide in-person support to customers at our Administrative building, located at 200 Commerce Street. The main lobby will reopen to the public on Monday, May 24, 2021, and operate Monday through Friday between the hours of 8 a.m. and 5:30 p.m.

In accordance with recent CDC guidelines, customers who are fully vaccinated are not required to wear masks in our lobby. We do ask that customers continue to consider their own safety and the safety of our team members in wearing masks and observing social distancing practices.

As a reminder, our two drive-thru lanes remain open, and customers can also take advantage of payment by phone through our automated service at (844) 223-3041, and online at

On weekdays, Customer Service can be reached during normal business hours at (864) 582-6375, with our emergency call system available after hours.

We appreciate our customers’ flexibility and patience during this last year as we have navigated the unique circumstances presented by COVID-19. We look forward to re-opening our doors and continuing to provide exceptional service for our customers and the Spartanburg community.

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