Spartanburg Water is committed to providing for the health and safety of our employees, while continuing to provide the important services our customers and community depend on. Beginning today, we have taken the proactive steps to close the Main Lobby in our Administration Building at 200 Commerce St. to public traffic, in addition to both of our Lake Warden Offices at Lake Bowen and Lake Blalock.
While these locations will be closed to the public until further notice, our Spartanburg Water staff is continuing to provide support for in-person payments at our Administration Office drive-thru window, which remains open Monday through Friday from 8:00 a.m. – 5:30 p.m. We are also offering our normal Customer Service support by phone on weekdays between the hours of 8 a.m. and 5:30 p.m. at (864) 582-6375. Our after hours and emergency call system is fully operational as well.
We strongly encourage any customers with the capability to access our online portal at www.spartanburgwater.org and submit payments electronically. You can also make payments by phone through our automated service at (844) 223-3041.
For those wishing to speak with one of our Watershed staff members or Lake Wardens, our staff will be available by phone – (864) 592-2240 for Lake Bowen and (864) 578-5442 for Lake Blalock. The public is welcome to drop off boat permit applications and payments using the drop boxes located on the outside of the offices, and to reach out by phone with any questions.
We understand that during these uncertain times there are many concerns you face, but we want to ensure that you know that your drinking water and wastewater utilities are safe and secure. We are continuing our dedication to serving our community and will continue to adapt as needed in order to provide our normal levels of service and support.