Fraud Alert: Spartanburg Water asks customers to guard against bill-pay scams

Spartanburg Water is encouraging all of its customers to guard themselves against bill-pay scams by individuals or companies claiming to represent Spartanburg Water.

Spartanburg Water officials are committed to protecting you from scammers, as well as educating you about how to detect and report fraudulent activity.

• Spartanburg Water personnel will always provide ID/credentials.
• Spartanburg Water personnel rarely show up to a home without prior notification.
• Customers are encouraged to call Spartanburg Water to confirm worker activity, especially if there is need to access the home or if they observe suspicious activity.

If you suspect or experience that you are being targeted by scammers, Spartanburg Water asks that you protect yourself by immediately contacting us and local law enforcement.

Customers who may have past-due accounts will receive notification from us by mail before a disconnection is scheduled. Phone calls are not currently a part of our collection process. We only accept payment by mail, over the phone, online or at our main office at 200 Commerce Street, and we never collect money from our customers at their home or place of business.

Your account status can also be verified online, by phone, or in-person at our main office.

If you are uncomfortable providing personal information when called by someone identifying themselves as a representative of Spartanburg Water, please hang up and dial us directly at (864) 582-6375.