COVID-19 Updates

Important Information for Our Customers:

Our Customer Service Team is available by phone to assist you with all of your service needs.

(864) 582-6375

Lobby and Business Hours:

Our Administration Building Lobby is still currently closed to walk-in traffic, but a select number of appointments can be made for those customers requiring assistance beyond a phone call. Please call our Customer Service team for more information

(864) 582-6375

Hours: Monday – Friday

8 a.m. – 5 p.m.

Customer Assistance Program:

In light of the current challenges many in our community may be facing due to COVID-19, customers are encouraged to reach out to us to learn more about our Customer Assistance Program.

Our program offers options for those who need help with their outstanding balances – including payment arrangements and referrals to local charitable organizations.

Please call (864) 582-6375 for more information.

Payment Options:

We offer a variety of convenient ways to pay your bill.


By Phone: 1-844-223-3041

In Person: Our two, drive-thru lanes are still open to collect your payment in-person.

Monday – Friday

8 a.m. – 5 p.m.

By Mail: Use the return envelope provided with your bill to mail your payment.

After Hours/Night Deposit: Drop your payment in our night deposit box at the rear of the office. Be sure to include your service address and account number with your payment.