Frequently Asked Questions:

1. Why is Spartanburg Water making the change to monthly billing?

  • More efficient household budgeting
  • Timely water usage information
  • Detect possible water leaks more quickly

2. When will this change take place?

  • Monthly Billing will be introduced in early 2018.
  • The schedule for making the change is as follows: In November-December of 2017, you will receive your last bi-monthly bill. In January 2018, you will receive a “Transition” bill, and you will receive your first monthly bill in February 2018.

3. What is the “transition” bill?

  • Your January, 2018 bill will be a “transition” bill, between your last bi-monthly bill and your first monthly bill in February.
  • The Bi-monthly Base Charge will be reduced to the Monthly Base Charge rate, or one-half the bi-monthly rate.
  • The number of days of service for your transition bill will be between 31 and 60 days, depending on when your meter was last read. Your January bill reflects usage since your last bi-monthly bill.
  • This transition month will align our meter reading schedule to read all routes on a monthly basis.
  • There will no longer be a separately mailed Past Due Notice. Reminders of past due balances will appear on the next regular bill.

4. Will the Base Charge be the same for monthly billing?

The Bi-monthly Base Charge will be reduced to the Monthly Base Charge rate, or one-half the bi-monthly rate.

5. Will billing and collection schedules change?

  • Current charges are payable within 25 days of the bill date, same as Bi-monthly billing.
  • There will no longer be a separately mailed Past Due Notice. Reminders of past due balances will appear on the next regular bill.
  • For customers that provide Spartanburg Water with up-to-date information for phone, text and email messages, Spartanburg Water will attempt a final notification at least 2 days prior to the Past Due balance due date.

6. What are the options for paying my bill?

  • BY MAIL: Pay by check or money order in the enclosed envelope
  • ONLINE: At spartanburgwater.org
  • BANKDRAFT: Call (864) 582-6375 to enroll
  • BY PHONE: Call (844) 223-3041
  • AT OUR OFFICE: Visit us at 200 Commerce Street in Downtown Spartanburg, in the lobby, our two drive-through payment lanes or after-hours drop box
  • NOTE: Going forward, customers who currently use the automatic recurring credit card payment option at our website or automatic draft through your bank bill pay will continue to have their payment processed on or after the due date each month but on a monthly basis.
  • If you have questions, please call our Customer Service line at (864) 582-6375 or (877) 797-7773 (Landrum Customers Only).