Outages and Leaks
No matter the time, day or night, our trained team of professionals is on hand to provide you support and answer your questions. Customer Service Representatives are available Monday through Friday from 8 a.m. until 5:30 p.m. to assist you, and our Field Services staff is available 24 hours a day for emergency response. Call (864) 582-6375.
Customer Service Representatives can provide information on the cause of the outage, areas affected, and estimated time that service will be restored.
Report leaks at your home or business. Customer Service Representatives can dispatch someone to turn off the water for repairs and to restore service when repairs are complete.
Report unexpected increases in your usage. Field Services will verify the meter reading and check leak detection equipment on the meter. If requested, an Inspector can perform an in-home inspection to help identify the source of a leak (available for single-family residential properties only).
Report issues or concerns about high or low pressure. Field Services can perform a pressure test at the meter to determine the amount of pressure being delivered from the main line.